Pre-order Policy

WHAT ARE BLAKLUXX'S PRE-ORDER OPTIONS?

What is a Pre-Order?
 

  • A pre-order is when an item is available to purchase but is not yet ready to ship. Products that are available to be pre-ordered will be launched at a certain date or time. By allowing pre-orders on a product, we are reducing the amount of time between falling in love, and arriving on your doorstep.

Why we are offering Pre-orders ?

  • We are offering pre orders so that we can allow customers to pay and hold the items that they want, to guarantee that they will receive the product within a set period of time.  

What products are available on Pre-orders?

  • The products available for pre-order changes on a weekly basis. Pre-order-able products are items that we can reintroduce into our inventory within 4 weeks. When you are on the product page you are looking at, you will see if that item is available for pre-order or if it has in fact sold out. Once a product sells out completely it will no longer be available to pre-order from us.

How can I pre-order an item?

  • In order to pre-order a product you can view the product page of that item. Select it as you would a purchase by clicking on the size or style you want. Then press 'add to cart'  the product will then be added to your cart. You can then continue to shop the collection or you can checkout with just the pre-ordered item in your cart.

What happens when I pay ?

  • After you pay we process your order as usual, packaging it ourselves and preparing what is available from our current inventory. What ever we can process straight away will be packaged and posted using our usual shipping procedure, and anything that is not yet able to ship will be ordered into store. When the item arrives into store, we will package it separately and post it to you.

Do I have to pay additional shipping?

  • No your basket will only be calculated once. If you order is under £120 you will be asked to pay standard shipping rates. If it is over £120 your shipping will be free.

How long will I have to wait ?

  • Products that are available for pre-order will usually take 3-5 days to ship to you. We always work to reduce this to the smallest amount of time we can. If we have any reason to think it will take more than 3-5days  we will contact you. If you find yourself waiting for an order please email us at info@blakluxx.com and we'll help you as soon as we can.

What about returns and exchanges 

  • You can return and exchange pre-ordered products in the same way as your usual purchase, and the time frame you have to do so will begin form when the item is delivered to you (not the date in which you placed the order).

Is there a cut off point for placing Pre-orders 

  • Yes, all Pre-order items have a pre-order cut of date of the 10th July.  

Why is Pre-ordering an important factor of sustainable fashion?

  • We are offering pre-orders as we want to help you buy what you love in the fastest and easiest way possible. As a sustainable business we are also keen to limit the total amount of inventory we carry, we want to provide you with just the exact amount you are looking for and not more. Pre-ordering means that we can choose the items you love, and hold less inventory. We believe this is an important part of being a sustainable fashion business.


Shipping Policy

WHAT ARE BLAKLUXX'S RETURN AND EXCHANGE OPTIONS?

All  purchases of final clearance sale items  are considered final sale. No exceptions

 

Pre-order sale items will be refunded, However if you require an exchange please contact us directly

 

  • Blakluxx accepts returns  on full priced items ONLY, with exceptions noted below.
     

  • You must submit a request for return within 14 days of receiving the item(s), following the instruction noted below.


 
Item(s) must be sent back in original/ sale-able condition.  Item(s) must be in original packaging with tags still attached.  


 

  • If item(s) do not fit these requirements, it will be sent back to the customer at his/her expense.  We reserve the right, at our sole discretion to determine if returned merchandise is in sale-able condition.
     

  • Please review the provided size guide before making any purchase 
     


Return Instructions - for U.K orders only 
 

  • For full priced item(s) eligible for return, please submit a request via email within 14 days of receiving the item(s) 
     

  • Please pack all items you are returning and include your original packing slip, noting the items you are returning.  Please send your package using a trackable shipping method with insurance to the address included on your returns slip. 

  • You will receive an email notification once your item(s) is received.



REFUNDS

  • You will receive an email notification once we have issued your refund.  Once we issue your refund, please allow 10-14 business days for this to appear on your bank statement.

  • Shipping costs are non-refundable 

Return & Exchange Policy

WHAT ARE BLAKLUXX'S DELIVERY OPTIONS?

We offer the following delivery options:
 

Standard Delivery (3–5 business days)

  • £5

Pre-Ordered Products

  • All pre order products will have an estimated delivery time of 5-6 weeks. If there are any delays we will contact customers directly

Additional Information

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  • Please note, standard delivery may take longer for remote locations.

  • Blakluxx does not deliver to the Isle of Wight, Isle of Man, Falkland Islands, Guernsey or Jersey. The following postcodes are ineligible for delivery: IM, FIQQ 1ZZ, GY1-GY9, JE1-JE4, GX11 1AA, PO30-PO41, TW1-TW20.